Feedback, Compliments & Complaints

Compliments, complaints and other feedback provide us with valuable information about your satisfaction with our services. Feedback is taken seriously by LSCS and is seen as an opportunity for improvement. We encourage feedback and comments on the services we provide, both positive and negative. Whether a compliment or complaint, your feedback will be treated with confidentiality and sensitivity. All feedback and complaints will be used by LSCS to continuously improve our service delivery.

Feedback, compliments and complaints can be lodged either directly with a staff member, either verbally or by providing a completed Feedback, Compliments or Complaints Form;

Escalating Complaints

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from LSCS operations manager of prospective States, or alternatively through any of the following agencies:

NDIS Quality and Safeguards Commission

Visit or call on 1800 035 544.

Australian Human Rights Commission

Visit or call on 1300 656 419

Send us an email to:

or call directly on 1300633168

For a full Feedback and complaints procedure, please talk to one of our staff.